Description
Dell ProSupport | 3-Year On-site Service Upgrade
Dell ProSupport for PCs is the premier support solution for commercial businesses, engineered to eliminate the friction of hardware and software maintenance. By providing 24×7 direct access to in-region, non-scripted engineers, this service ensures that your team stays productive while your IT department focuses on strategic growth rather than troubleshooting.
Key Benefits
-
Direct Expert Access: Bypass basic scripts with 24×7 immediate access to highly trained ProSupport engineers.
-
Proactive Self-Healing: Utilizing telemetry-driven insights, the system can identify and “self-heal” issues before they cause significant downtime.
-
Rapid On-site Response: Includes Next Business Day (NBD) on-site repairs following remote diagnosis for any hardware failures.
-
Fleet Management: Access a unified portal to monitor health, security scores, and application experience across your entire device fleet.
Technical Service Specifications
Advanced Support Technology
Through the enablement of SupportAssist, ProSupport transforms reactive maintenance into a proactive strategy. This technology provides:
-
Automated Detection: Issues are identified and logged automatically.
-
Telemetry Insights: Analyze usage patterns to optimize your end-user device strategy.
-
Self-Dispatch: Capability for IT managers to self-dispatch parts and log tickets through a single-pane-of-glass portal.
Disclaimer
Nubis 365 Ltd is an independent technology partner and solutions provider. Please note that Nubis 365 Ltd is not an Apple Authorised Reseller. All product names, logos, and brands (including Dell, ProSupport, and Apple) are property of their respective owners. Use of these trademarks is for identification and compatibility purposes only.
Reviews
There are no reviews yet.