What is managed Service Provision?

Managed service provision requires that the provider works to a standard which is acceptable to the customer and that the managed service provider, MSP, maintains these standards throughout the duration of the contract.

Managed service provision requires that the provider works to a standard which is acceptable to the customer and that the managed service provider, MSP, maintains these standards throughout the duration of the contract.

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IT Helpdesk

Our IT helpdesk is second to none. We support a number of industries including – Accounting, Finance, services and food manufacture.

IT Security

With our extensive experience of IT Security, you can be certain that we are thinking on your behalf.

ISO 27001

We are proud to be certified ISO 27001 and endeavour to adhere to the standard. We also bring best practice to your business.

Veeam

Business Continuity planning with Veeam. The cloud brings many opportunities to think differently about your business continuity model.

IT Security

IT security is paramount to your business and the field is both wide and deep.

Nubis 365 is partnered with Sonicwall and this hardware deals with all of your company routing and firewall architecture.

That however is just the start.

A robust firewall solution will keep most attackers at bay but the system must be patched when required and updated when required. This is the ‘Managed’ part from our point of view. We will ensure that your firewall is updated regularly and we will apply all vulnerability updates as and when they are released.

A good Anti virus solution is essential in any business and it too needs to be managed to ensure that any updates are translated to desktops, laptops and mobile devices. This can be a tricky process and may require a bit of ‘education’ on the part of the user. Our training is second to none and we will ensure that the user is aware of any ‘How to’ documents that are available.

Education for your team is the only real way to ensure that your IT systems are safe and even then the potential for an attack is fairly high. Email is one of the biggest threats as users can be enticed into clicking a link or opening an attachment and then clicking a link which will lead to a program being allowed to circumvent any and all security that is in place. Phishing is very common and it is easy to get caught out. A good percentage of our IT support desk tickets are spent checking suspicious looking emails. We would much rather receive a query about a suspicious email than spend a silly amount of time cleaning up after being hit by ransomware.

That brings us to the mitigation side of things. We work to the ISO 27001 standard and we have very robust response plans for ransomware and other IT security incidents and of course our clients benefit from our use of and adherence to the standard.

IT security can be a headache for any business but with the correct managed services in place you can be confident that a conscientious team is keeping a close eye on things whilst you are running your business.

Software Licencing

Software licensing is important and usually each user will need an individual licence for Windows as well as a licence to use any of the productivity software used by their account.

Software licencing can be problematic from a management point of view usually due to  changes in the pricing structures which can and do happen periodically.

Our licencing specialist keeps abreast of all licencing and pricing changes such as the recent March 2022, revamp of Office 365 licencing.

Windows Firewall

Windows Firewall is a very handy bit of software and can help handle many security risks at the machine level. It is machine specific and is not designed to be plugged straight into the telephone line without additional security. It does a great job of making sure that vulnerabilities are exposed and highlighted to the user. Windows Firewall will happily run as you work and you should not have to do too much playing with the default settings. If we need to modify the access on Windows Firewall we will document this as part of your company ‘How To’ documentation. If you get stuck you can always email our IT support helpdesk. If you cannot email then you can call us on 01536 428937.

Internet Connectivity

Internet connectivity is paramount to the success of any business in this Century. If you cannot get access to the INTERNET you may not even be able to authenticate correctly on some of the most fundamental packages. Making sure that you have the correct capacity of INTERNET connection and that it has an excellent SLA is one of the most important business decisions that any business owner can make when it comes down to IT.

Making the right choice for you is important and of course we must consider expansion plans, annexes and remote sites.

See our Internet Connectivity Section in the website.

Network Connectivity

Your network is critical to the correct functioning of your business. What we usually find in business where there is an IT team without an external managed solution is that the switching architecture is either too weak to handle increasing traffic levels, budget networking kit, or it is so complex that it simply does not work properly.

With good knowledge and appropriate kit your network can be much more effectively managed. A good managed network would consist of a series of VLANs split according to the technology which is using the network.

Ideally your working network would be separated from your telephone system network or from your factory control systems and there should be selective access to users who need, for example, to perform remote maintenance operations.

We offer procurement, configuration, installation, cable installation, fibre optic installation and a managed maintenance service where we keep your firmware up to date and any licencing requirements handled by our internal team.