Nubis 365 Refund & Returns Policy

Effective Date: 01/02/2026 Applicability: This policy applies strictly to Business Customers purchasing goods for trade, professional, or business use.

1. Returns Authorisation (RMA)

Before returning any item, you must obtain a Return Merchandise Authorisation (RMA) Number.

• Returns sent without a valid RMA number clearly displayed on the outer packaging may be rejected at our warehouse and returned to you at your expense.
• To request an RMA, please contact webreturns@nubis365.com.

2. “Change of Mind” / Non-Faulty Returns

Unlike consumer sales, we are not legally obliged to accept returns for non-faulty goods. However, we may, at our sole discretion, accept a return subject to the following strict conditions:

• Notification Window: You must request the return within 5 business days of delivery.
• Condition: Goods must be unopened, unused, and in their original manufacturer’s packaging with all seals intact.
• Restocking Fee: A restocking fee of 5% of the invoice value will apply to cover administration and handling.
• Shipping Costs: The buyer is responsible for all return shipping costs and insurance.

3. Goods Damaged in Transit

You must inspect all goods immediately upon delivery.

• If items arrive with visible damage to the packaging, you must sign for them as “Damaged” or refuse delivery.
• You must report any physical damage or shortages to us in writing within 24 hours of receipt. Claims made outside this window will be rejected.

4. Dead on Arrival (DOA) Hardware

If hardware fails within 7 days of arrival:

• We will arrange for a collection and replacement at our expense.
• The item must be returned with all original accessories, cables, manuals, and packaging. Missing parts will result in the return being rejected or charged for.

5. Warranty Claims (After 14 Days)

For faults developing after the initial DOA period, the product is covered by the Manufacturer’s Warranty.

• In many cases (e.g., HP, Dell, Lenovo), it is faster for you to contact the manufacturer directly for on-site repair or replacement.
• If you choose to return the item to us for warranty processing, you are responsible for the shipping costs to our facility. We will handle the return to the manufacturer on your behalf, but turnaround times will be subject to the manufacturer’s own service levels.

6. Exclusions

The following items are non-returnable unless legally determined to be defective:

• Opened Software: Any software where the seal has been broken or the license key revealed.
• Special Orders: Goods specifically sourced or configured to your specifications (e.g., custom-built servers, non-stock items).
• Consumables: Ink, toner, or batteries that have been opened.

7. Data Protection

It is the business customer’s strict responsibility to sanitise/wipe all data from storage devices before return. We accept no liability for any data remaining on returned drives or for data loss during the repair process.