Customer Satisfaction Survey

Your feedback matters to us.

Customer Satisfaction Survey

This customer satisfaction survey has been designed to help us understand your experience of working with Nubis 365 and to identify what we are doing well, as well as where we can improve. We encourage you to provide honest and constructive feedback based on your experience, whether positive or critical. Your responses will be used to help us enhance our service delivery, communication, responsiveness, and overall customer experience. We value your time and appreciate your openness, as it enables us to make informed improvements that directly benefit our clients.

Please answer all questions and use the accompanying text boxes to provide any additional comments, suggestions, or observations. Your feedback, whether positive or critical, helps us better understand your experience and identify areas for improvement.

We welcome honest feedback. Positive comments tell us what we are doing well, while constructive feedback helps us identify areas where we can improve.

Thank you for your time.

Overall, how satisfied are you with the IT support service we provide?

How would you rate the speed of response when contacting our support team?

How often does our response time meet your expectations?

If faster response times were available as part of an enhanced support package, how valuable would that be to your business?

How easy is it to contact our support team when needed?

How satisfied are you with how effectively your issues are resolved?

When we attend on-site, do you feel sufficient time is allocated to complete the required work?

If additional time is needed during an on-site visit, which option would you prefer?

How would you rate the value for money of our IT services?

Which of the following improvements would you value most? (Select all that apply)

How likely are you to recommend our services to another business?

Show Us That You Are Human

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Thank you very much for taking the time to help us improve our services.