Overall, how satisfied are you with the IT support service we provide?
How would you rate the speed of response when contacting our support team?
How often does our response time meet your expectations?
If faster response times were available as part of an enhanced support package, how valuable would that be to your business?
Nubis 365 Ltd operates between the hours of 9 am to 5 pm. Would your company benefit from an earlier start time?
Would you be willing to pay an additional premium for an earlier start time?
How easy is it to contact our support team when needed?
How satisfied are you with how effectively your issues are resolved?
When we attend on-site, do you feel sufficient time is allocated to complete the required work?
If additional time is needed during an on-site visit, which option would you prefer?
How would you rate the value for money of our IT services?
Nubis 365 Ltd holds ISO 27001 certification, the internationally recognised standard for information security management. How important is it to your organisation that your IT provider maintains this certification?
Which of the following improvements would you value most? (Select all that apply)
How likely are you to recommend our services to another business?
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