What do we mean when we say – Remote IT Support?
In the modern office the computer or PC is an essential tool like a typewriter was in the good old days. Did I say ‘Good’ I believe I used more corrector ribbon than ink ribbon when I worked in a school as Head of IT. The pupils had far better kit than the office staff back then.
Remote IT support is exactly as it says. We can support all of your IT issues remotely in the first instance and if there is an issue which requires one of us to be on site we kick in to the standard engineering work by visiting and resolving the issue.
We have an excellent supply base for all IT equipment and often can get the part same day. Alternatively we would deliver the parts to your premises and then we would pop along and fit them for you.
On the front page of our website is a button which allows you to connect with us.
We can then take over your machine and help you to get where you need to be.
If there are issues with the machine we can tell you what is wrong and how it can be fixed.
On Site Support
If we can’t resolve your issue remotely then one of our engineers can be called out to your premises and we can then be on site to fix the issue.
95% of the time our remote support is all you need to get you moving.