Managed Service Provision

Managed IT Services are increasingly in demand as technologies change and software licencing management becomes more and more complex.

When everything is working the feeling is good but when things go wrong frustration quickly sets in. Down time can have a serious effect on the morale of your team and a dodgy VPN setup can be a real hair losing experience.

You will have direct access to third line support engineers who have not forgotten their first and second line support skills.

Each of our team members undergoes continual training in their particular specialist field ensuring that our customers are exposed to the latest technologies, often before they are released to the market.

All of our team are very well versed in IT security so you can be certain that we are always thinking of your network and Internet security when we are considering solutions to problems.

As the owner of a business I would want to know that the following areas of my business are sound and have excellent performance.

  • IT Security
  • Firewall Configuration & Monitoring
  • Anti Virus Solution
  • Software Licences
  • Windows Firewall
  • Internet Connectivity
  • Network Connectivity & Switch Configuration
  • Telephone System Performance
  • Safe VPN working and remote working
  • Office 365
  • Power Bi Reports
  • Mobile Network Performance
  • VPN Configuration
  • Printers are accessible
  • User Training
  • Other Business Critical Software

The knowledge that someone competent is managing all of these things.

What is the difference between IT Support and IT Support as part of a managed service?

The key difference between managed IT and IT support is that a managed service runs on a proactive scheduled basis, whereas a traditional IT support service is reactive, and is done on an ad hoc basis.

You can be certain that we are thinking and proactively ensuring that all is well with your IT services.